FAQs
Check the Most Frequently Asked Questions
How does your atourguideinconstantinople ensure priority entry to popular attractions?
We leverage our partnerships and connections to secure priority access, allowing you to bypass long queues and maximize your time at each attraction.
Can you provide examples of attractions where priority entry is included in your tours?
Yes, popular attractions such as museums, historical sites (Hagia Sophia, Topkapı Palace, Basilica Cistern, Dolmabahce Palace and Galata Tower) offer priority access as part of our tour packages.
How do you manage time effectively during guided tours?
Our expert guides are trained in efficient time management techniques, ensuring that you make the most of every minute while exploring each destination.
What measures do you take to ensure high-performance guiding?
Our guides undergo rigorous training and continuous evaluation to maintain high standards of performance, providing informative and engaging experiences for our guests.
Can I customize my tour itinerary to prioritize specific attractions?
Absolutely! We offer customizable tour options where you can select your preferred attractions and activities to prioritize during your visit.
How do you handle unexpected delays or changes to the itinerary?
Our team is equipped to handle unforeseen circumstances with flexibility and efficiency, ensuring minimal disruption to your travel plans.
Are there any additional fees for priority entry to attractions?
Priority entry is often included in our tour packages at no extra cost, providing added value and convenience for our guests.
Can I book a private guided tour for a more personalized experience?
Yes, we offer private guided tours where you can enjoy exclusive access to attractions and personalized attention from our expert guides. In that case, you may simply get in touch with us from Contact Us form or our Social Media accounts (or you may simply manage it from our Store).
How can I provide feedback on my tour experience?
We welcome feedback from our guests and provide multiple channels for you to share your thoughts and suggestions, helping us to continually improve our services. We create an interactive invitation for our guests through our social media accounts.
Are your tours suitable for solo travelers?
Absolutely! We offer tours that cater to solo travelers, providing opportunities to meet like-minded individuals and explore new destinations together.
How far in advance should I book a tour?
We recommend booking your tour as early as possible to secure your preferred dates and availability, especially for popular destinations and peak travel seasons.
Can I book additional activities or excursions during my tour?
Yes, we offer optional activities and excursions that you can add to your itinerary to enhance your travel experience further.
What safety measures do you have in place during guided tours?
The safety and well-being of our guests are our top priorities. We adhere to strict safety protocols and work with reputable partners to ensure a safe and enjoyable travel experience.
Are your tours suitable for families with children?
Yes, we offer family-friendly tours with activities and attractions that appeal to travelers of all ages, ensuring a fun and memorable experience for the whole family.
What is your cancellation policy?
Our cancellation policy varies depending on the tour package and booking terms. We provide clear cancellation guidelines to help you make informed decisions about your travel plans. We expect to receive your cancellation request at least 24 hours in advance. We will respond as soon as possible.
What type of equipment do you provide for guided tours?
We provide audio headsets for group tours to ensure clear communication and an enhanced listening experience. Additionally, our guides may use visual aids such as maps, diagrams, and photographs to enrich your understanding of the sites visited.
Is there any specific dress code for visiting Hagia Sophia?
Yes, visitors are required to dress modestly when visiting Hagia Sophia out of respect for its historical and religious significance. This typically means covering shoulders and knees, and ladies has to use a head scarf to cover hair.
Are there any restrictions on bringing bags or backpacks into Hagia Sophia?
Large bags, backpacks, and bulky items may not be allowed inside Hagia Sophia for security reasons. We recommend bringing only essential items and using a small bag or waist pouch to carry your belongings during the tour.
What should I do if I can’t find the meeting point for my tour?
If you’re unable to locate the meeting point, please contact our customer service team immediately (WhatsApp: +905364684212) They will assist you in navigating to the meeting location or provide alternative arrangements.
I missed my tour departure time. Can I join a later tour or reschedule?
Depending on availability, you may be able to join a later tour or reschedule your booking for another date (WhatsApp: +905364684212). Please contact our customer service team as soon as possible to discuss your options.
I arrived late to the meeting point, and the tour has already left. What should I do?
If you arrive late and the tour has already departed, please contact our customer service team for assistance (WhatsApp: +905364684212). They will help you reschedule your tour or provide guidance on alternative activities for the day.
I got lost during the tour and can’t find the group. What should I do?
If you become separated from the group during the tour, stay calm and try to locate a recognizable landmark or meeting point. If you’re unable to find your way back, contact our customer service team for assistance (WhatsApp: +905364684212).
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